Policies
Clear and Transparent Policies Designed to ensure a smooth, secure, and trusted experience for every Raire buyer and seller.
Acceptable Use Policy
1. Purpose of the Platform
Raire is an online marketplace that enables users to buy and sell fashion and lifestyle items, including clothing, shoes, bags, and accessories. Raire acts solely as a technology platform connecting buyers and sellers and does not manufacture or own listed items.
2. Eligible Users
Users must be at least 18 years of age to register, buy, or sell on the Platform. By creating an account, you confirm that you meet this age requirement. Raire reserves the right to suspend accounts where this requirement is not met.
3. Permitted Items
Sellers may list and sell the following items on the Platform:
- New or pre-owned clothing
- Shoes and footwear
- Bags and accessories
- Jewellery and fashion accessories
- Lifestyle fashion-related items approved by Raire
All items must be authentic, legally owned, and accurately described.
4. Prohibited Items
The following items are strictly prohibited on Raire:
- Counterfeit or replica designer goods
- Stolen items or items without proof of ownership
- Illegal goods or regulated products
- Weapons or weapon-related items
- Drugs, narcotics, or controlled substances
- Adult content or services
- Hazardous materials
- Digital-only products or services not approved by Raire
- Any item that violates Nigerian law or applicable international regulations
Raire reserves the right to remove any listing at its sole discretion.
5. Seller Responsibilities
All sellers must:
- Provide accurate and truthful listing descriptions
- Upload real images of items being sold
- Ship items to the Raire Hub within stated timeframes
- Deliver items that match listing descriptions
- Respond to customer inquiries and disputes promptly
- Comply with all applicable laws and regulations
Repeated customer complaints, fraudulent activity, or policy violations may result in suspension or permanent removal from the Platform.
6. Authenticity & Anti-Counterfeit Policy
Raire has zero tolerance for counterfeit goods. If a seller is found listing fake or replica items:
- Listings will be removed immediately
- Funds may be withheld
- Account may be suspended or terminated
- Authorities may be notified where required
Raire may request proof of authenticity for designer or high-value items.
7. Payment & Fraud Prevention
All payments must be processed through the Raire Platform. Off-platform payments are strictly prohibited.
Raire monitors transactions on an ongoing basis for suspicious or fraudulent activity and reserves the right to:
- Hold funds for investigation
- Cancel transactions
- Suspend accounts
- Report fraudulent activity to relevant authorities
8. Disputes & Refunds
Customers may raise disputes within 72 hours of confirmed delivery. Eligible grounds include non-delivery, incorrect item, or item significantly not as described.
Raire may intervene in disputes between buyers and sellers. Where a valid claim is established:
- Raire may issue refunds to buyers
- Seller payouts may be reversed or withheld
- Repeated disputes may lead to account suspension
9. Enforcement
Violation of this Policy may result in:
- Removal of listings
- Temporary suspension of account
- Permanent account termination
- Withholding of funds
- Reporting to regulators or law enforcement where required
10. Governing Law
This Policy is governed by and construed in accordance with the laws of the Federal Republic of Nigeria. Any disputes arising under this Policy shall be subject to the exclusive jurisdiction of Nigerian courts.
11. Policy Updates
Raire may update this Policy at any time. Where changes are material, we will notify users via email or an in-app notice. Continued use of the Platform after such notice constitutes acceptance of the updated Policy.
12. Contact
For questions regarding this Acceptable Use Policy:
Raire Limited Email: support@raireapp.com
